got banned and dont know why - Page 2 - Guild Wars Forums

Dosearius Takerius · Jan 16, 2011, 12:51 PM // 12:51

When I had my account hacked by singapore gold sellers, it took about 3-4 days of back and forth with support. I did get my account back, but most of my chars valuables were gone (all mats, money, consumables)...so expect that your stuff may be gone if/when you regain control of your account.

You will get your account back, just be polite with support as suggested above and provide them with what they ask for and things will be set straight.

jeri blade · Jan 16, 2011, 12:57 PM // 12:57

that heart breaking because of xmas and holloween had pretty much did a whole lot of farming and had a fair bit of money and new armors ect lucky everything i did have a put in hom but no i loved my ranger she was 5years old my life over

( fingers crossed. on the other hand mit get them before the get them before they have time to sell what ever there doing and mit have loads of gold and ectos please god be nice that would be a lovely pay back for them

Spiritz · Jan 16, 2011, 01:46 PM // 13:46

Ok as i said before in other posts and someone already said - support staff dont work weekends as far as anyone knows and if by chance a staff member of anet or ncsoft sees this - can you suggest putting on support site you dont work weekends.
Sadly this means having to wait till probably tuesday earliest ( mondays support have a few thousand ( guessing ) support tickets to get thru as catchup ) before support can assist you.

Calista Blackblood · Jan 16, 2011, 02:34 PM // 14:34

I don't quite see what this has to do with guild wars guru? We're only a fansite and can't actually help you or explain why. Send a ticket to support and ask for a review of the ban.

I'm also thinking that Anet support don't work weekends so there might be a bit of a wait.

Trbayth · Jan 16, 2011, 02:37 PM // 14:37

Also, Monday is a holiday in the US so it might take a day longer.

Corpus Vitalis · Jan 16, 2011, 05:54 PM // 17:54

SAME thing happened to me on Friday, I was sitting in Gunnars, Dhuum pops up and I got banned. I sent a support ticket to them, been waiting a few days now with no response. I'm just hoping they respond soon so it gets cleared up!

Chrisworld · Jan 16, 2011, 05:57 PM // 17:57

If you're all being pure and telling the truth about your bans, then you're all victims of blanket bans and poor bot/rmt catching algorithms.

I wish you guys luck and hope you all get it resolved.

Damian Greenthumb · Jan 16, 2011, 07:29 PM // 19:29

Quote:

Originally Posted by Calista Blackblood

I don't quite see what this has to do with guild wars guru? We're only a fansite and can't actually help you or explain why.

Tho OP isnt asking for Guru to reslove this issue, he's just looking for guidance. I'm glad the Guru community assisted me when I had a similar issue. Players who have experience in these matters have insight as to course of action and how to make a case to Anet.

yitjuan · Jan 16, 2011, 07:42 PM // 19:42

Quote:

Originally Posted by jeri blade

ok just gone through all my email and found one from paypal saying account access limited
ect say saying need to update everything and confirm who i am ect could it be something silly like that seen people say they got ban for useing prepay cards, could have paypal sent msg to ncsoft say am under investigation about my account and they ban me thinking i been useing fake paypal cause i payed for everything on my guildwars account with paypal ????

has paypal issued a cashback? I used my paypal in a different country, they did a cashback and i got temp banned from guild wars until i could repay them.

Calista Blackblood · Jan 16, 2011, 09:25 PM // 21:25

Quote:

Originally Posted by Damian Greenthumb

Tho OP isnt asking for Guru to reslove this issue, he's just looking for guidance. I'm glad the Guru community assisted me when I had a similar issue. Players who have experience in these matters have insight as to course of action and how to make a case to Anet.

No actually,the OP didn't ask for guidance. And he/she already did the best thing possible in this instance. Contact support,as mentioned in the OP.

TheRaven · Jan 16, 2011, 11:08 PM // 23:08

Actually I had a similiar experience last weekend. My account was hacked thru the master account on NCSoft's site. I think the hackers got my password from the attack on guru a while back. I didn't realize it, but the master account had the same password as guru. I didn't know that was the case or i would have fixed that little loophole. The problem is that I set up the master account years ago and have never used it since. I forgot it even existed.

Anyways, my story had a happy ending. My account was stolen at 10am Sunday, but I didn't discover the theft until 11pm Sunday evening. I contacted NCSoft immediately and got a response immediately. They locked down the account. Monday morning, I emailed them all the info they needed to verify my ownership and again got a reply within an hour. I retrieved the account and nothing was missing. I guess the hackers couldn't get past the character name requirement which I haven't posted on guru in over a year. You can find it if you dig thru my old posts, but that's probably too much work for the average thief.

I was happy with NCSoft's response time and very surprised everything was still there. I got lucky.

Zebideedee · Jan 17, 2011, 12:55 AM // 00:55

So is this a second wave of mass bannings? I was worried about getting banned for doing strength of snow so much in case I was thought to be a bot

ps. Didn't get a mini bear

Damian Greenthumb · Jan 17, 2011, 12:57 AM // 00:57

Quote:

Originally Posted by grimsouled

well i just got banned didnt know why. I was loading in a town next thing i know i am on fire and i get disconnected all way back to the log in screen and no reason pops up just says code 045. i put in a support ticket and been 3 hrs.

Implies lack of knowledge of how to proceed. Posting in "Questions and Answers" by default implies need for advice.

Damian Greenthumb · Jan 17, 2011, 01:01 AM // 01:01

Quote:

Originally Posted by Calista Blackblood

I don't quite see what this has to do with guild wars guru? We're only a fansite and can't actually help you or explain why. Send a ticket to support and ask for a review of the ban.

Not the most helpful or supportive tone to a community member. A fansite with the history and player base that Guru has can offer loads of support and advice to members who may not be a versed in all the ins and outs of how to handle these issues.

Zebideedee · Jan 17, 2011, 01:40 AM // 01:40

Quote:

Originally Posted by Damian Greenthumb

Not the most helpful or supportive tone to a community member. A fansite with the history and player base that Guru has can offer loads of support and advice to members who may not be a versed in all the ins and outs of how to handle these issues.

I guess, but what do you expect, at the end of the day what they said was correct, maybe some wrongfully banned people can offer advice from their experiences but thats about it. For all we know ban is legit, even if not, if 10 guru members confirm they wrongly banned, still gonna have to send a ticket.

Damian Greenthumb · Jan 17, 2011, 04:36 AM // 04:36

I personally have the Guru community to thank for giving me the tools I needed to get my acct unlocked. If noone had offered insight on how to properly defend my case to Ncsoft and had just said "Submit a ticket" I may not have an active acct now. It takes more than just a ticket to get your acct back. You must satisfy a human on the other end that you are the rightful owner. Again I thank the compassionate and understanding Guru community members who offered advice.

Sierraa · Jan 17, 2011, 04:47 AM // 04:47

We really can't do anything to help you. :x If you legitimately did nothing wrong, contact support with all relevant information, be polite and be patient.

Closed~

Jan 16, 2011, 02:34 PM // 14:34	#24
Calista Blackblood Permanently Banned Join Date: Oct 2007 Location: Northern Ireland Guild: Nowhere To Run Nowhere To [Hide] Profession: N/	I don't quite see what this has to do with guild wars guru? We're only a fansite and can't actually help you or explain why. Send a ticket to support and ask for a review of the ban. I'm also thinking that Anet support don't work weekends so there might be a bit of a wait. __________________ *The best goodbyes are like a knife in the dark: short, simple and to the point*

Jan 16, 2011, 12:51 PM // 12:51	#21
Dosearius Takerius Academy Page Join Date: Aug 2007 Guild: It's Just Another Guild [JAG] Profession: W/	When I had my account hacked by singapore gold sellers, it took about 3-4 days of back and forth with support. I did get my account back, but most of my chars valuables were gone (all mats, money, consumables)...so expect that your stuff may be gone if/when you regain control of your account. You will get your account back, just be polite with support as suggested above and provide them with what they ask for and things will be set straight.

Jan 16, 2011, 12:57 PM // 12:57	#22
jeri blade Ascalonian Squire Join Date: Jun 2008 Guild: Til Profession: R/	that heart breaking because of xmas and holloween had pretty much did a whole lot of farming and had a fair bit of money and new armors ect lucky everything i did have a put in hom but no i loved my ranger she was 5years old my life over ( fingers crossed. on the other hand mit get them before the get them before they have time to sell what ever there doing and mit have loads of gold and ectos please god be nice that would be a lovely pay back for them

Jan 16, 2011, 01:46 PM // 13:46	#23
Spiritz Forge Runner Join Date: Apr 2007 Guild: DMFC	Ok as i said before in other posts and someone already said - support staff dont work weekends as far as anyone knows and if by chance a staff member of anet or ncsoft sees this - can you suggest putting on support site you dont work weekends. Sadly this means having to wait till probably tuesday earliest ( mondays support have a few thousand ( guessing ) support tickets to get thru as catchup ) before support can assist you.

Jan 16, 2011, 02:37 PM // 14:37	#25
Trbayth Ascalonian Squire Join Date: May 2007 Guild: Fellows of Mythgar Profession: Rt/	Also, Monday is a holiday in the US so it might take a day longer.

Jan 16, 2011, 05:54 PM // 17:54	#26
Corpus Vitalis Academy Page Join Date: Sep 2010 Guild: CARE Profession: N/	SAME thing happened to me on Friday, I was sitting in Gunnars, Dhuum pops up and I got banned. I sent a support ticket to them, been waiting a few days now with no response. I'm just hoping they respond soon so it gets cleared up!

Jan 16, 2011, 05:57 PM // 17:57	#27
Chrisworld Krytan Explorer Join Date: Aug 2010 Guild: Gameamp Guides [AMP] Profession: W/	If you're all being pure and telling the truth about your bans, then you're all victims of blanket bans and poor bot/rmt catching algorithms. I wish you guys luck and hope you all get it resolved.

Jan 16, 2011, 11:08 PM // 23:08	#31
TheRaven Desert Nomad Join Date: Sep 2006 Location: Virginia Guild: Spirit of Elisha Profession: W/	Actually I had a similiar experience last weekend. My account was hacked thru the master account on NCSoft's site. I think the hackers got my password from the attack on guru a while back. I didn't realize it, but the master account had the same password as guru. I didn't know that was the case or i would have fixed that little loophole. The problem is that I set up the master account years ago and have never used it since. I forgot it even existed. Anyways, my story had a happy ending. My account was stolen at 10am Sunday, but I didn't discover the theft until 11pm Sunday evening. I contacted NCSoft immediately and got a response immediately. They locked down the account. Monday morning, I emailed them all the info they needed to verify my ownership and again got a reply within an hour. I retrieved the account and nothing was missing. I guess the hackers couldn't get past the character name requirement which I haven't posted on guru in over a year. You can find it if you dig thru my old posts, but that's probably too much work for the average thief. I was happy with NCSoft's response time and very surprised everything was still there. I got lucky.

Jan 17, 2011, 12:55 AM // 00:55	#32
Zebideedee Jungle Guide Join Date: Sep 2007 Location: 55?? 57' 0" N / 3?? 12' 0" W Profession: N/Me	So is this a second wave of mass bannings? I was worried about getting banned for doing strength of snow so much in case I was thought to be a bot ps. Didn't get a mini bear

Jan 17, 2011, 04:36 AM // 04:36	#36
Damian Greenthumb Academy Page Join Date: Jun 2007 Location: Hawaii Profession: Me/	I personally have the Guru community to thank for giving me the tools I needed to get my acct unlocked. If noone had offered insight on how to properly defend my case to Ncsoft and had just said "Submit a ticket" I may not have an active acct now. It takes more than just a ticket to get your acct back. You must satisfy a human on the other end that you are the rightful owner. Again I thank the compassionate and understanding Guru community members who offered advice.

Jan 17, 2011, 04:47 AM // 04:47	#37
Sierraa Supastar~ ??? Join Date: May 2006 Location: USA [GMT -7] Guild: Sierraas Asian Harem [love] Profession: Me/	We really can't do anything to help you. :x If you legitimately did nothing wrong, contact support with all relevant information, be polite and be patient. Closed~